About Us
This web site is owned and operated by The BBQ Centre who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
The BBQ Centre
Hitchin Road
Biggleswade
Bedfordshire
SG18 9BU
United Kingdom
Phone: 01767 686666
Email: sales [at] bedsbbq [dot] co [dot] uk
Company number: 04647534
Our Contact details:
The BBQ Centre
Hitchin Road
Biggleswade
Bedfordshire
SG18 9BU
United Kingdom
Phone: 01767 686666
Email: sales [at] bedsbbq [dot] co [dot] uk
Company number: 04647534
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa, Mastercard and Debit cards via Sellerdeck Payments who are part of Credit Call one of the largest payment providers in the UK. We do not charge for any item until it is ready to ship*. Backordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
*If paying via PayPal full payment will be taken at the time the order is placed.
**Please note that we will only accept PayPal payments from confirmed addresses, please ensure that your delivery and invoice address is confirmed in your PayPal account before making a purchase. If payment is made via PayPal with and un-confirmed address we will automatically review, refund and cancel the order, this is to protect both us and yourself from un-authorised use and card fraud.
Finance payments are handled byv12 Finance, an independant broker. Orders placed via this method are excluded from our next day delivery and can take up to 5 days to arrive. You will be notified by email on dispatch. Deliveries for finance orders will only be sent to the confirmed address on your finance application and MUST be signed for at that address.
*Please note that discount codes are not available when paying by finance.
Cookies are small files that may be placed by a web site on a user’s PC. They are used to store information that may be needed while browsing the site, or on a future visit. This may include personal data, or anonymous information such as previously visited pages or items stored in the shopping cart.
A recent (2011) change in EU regulations requires that consent must be obtained before using any cookie that is not ‘strictly necessary’ for the functioning of the site. It is not yet clear how this will be interpreted in law. Our website software currently uses the following types of cookie:
Specifically excluded from the scope of the regulations:
ACTINIC_CART. Records the session file of the shopping cart.
Consent is obtained for the following cookies by agreement to the Terms and Conditions this is enforced in the checkout and orders can not be completed if the check box is not ticked, only then will the cookies load in order to complete the checkout process:
ACTINIC_BUSINESS. The login digest for logged in customers.
ACTINIC_CONTACT. Checkout 'Remember Me' function – stores contact information to avoid the need for re-entering for subsequent orders.
Necessary for the correct functioning of the associated elements of the site:
ACTINI_REFERER. Returns the customer to the last page visited after completion of the checkout.
LAST_SECTION_URL. Used by the ‘Back’ link on the Product Page, to return the visitor to the correct Section Page.
ACTINIC_RECENT. Records the image filename(s) for the ‘Recently Viewed Products’ list, if enabled.
CART_CONTENT. Stores the cart value and item count for the shopping cart summary.
None of these four stores personal data. The first two expire on closing the browser. Expiry period of the second two is set for 24 hours.
At present there is no indication that the above cookies will be affected by the application of the new law. However we are monitoring the situation and will respond to any change that would negatively affect our website and your privacy.
We accept Visa, Mastercard and Debit cards via Sellerdeck Payments who are part of Credit Call one of the largest payment providers in the UK. We do not charge for any item until it is ready to ship*. Backordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
*If paying via PayPal full payment will be taken at the time the order is placed.
**Please note that we will only accept PayPal payments from confirmed addresses, please ensure that your delivery and invoice address is confirmed in your PayPal account before making a purchase. If payment is made via PayPal with and un-confirmed address we will automatically review, refund and cancel the order, this is to protect both us and yourself from un-authorised use and card fraud.
Paying by Finance
Finance payments are handled byv12 Finance, an independant broker. Orders placed via this method are excluded from our next day delivery and can take up to 5 days to arrive. You will be notified by email on dispatch. Deliveries for finance orders will only be sent to the confirmed address on your finance application and MUST be signed for at that address.
*Please note that discount codes are not available when paying by finance.
Cookies
Cookies are small files that may be placed by a web site on a user’s PC. They are used to store information that may be needed while browsing the site, or on a future visit. This may include personal data, or anonymous information such as previously visited pages or items stored in the shopping cart.
A recent (2011) change in EU regulations requires that consent must be obtained before using any cookie that is not ‘strictly necessary’ for the functioning of the site. It is not yet clear how this will be interpreted in law. Our website software currently uses the following types of cookie:
Specifically excluded from the scope of the regulations:
ACTINIC_CART. Records the session file of the shopping cart.
Consent is obtained for the following cookies by agreement to the Terms and Conditions this is enforced in the checkout and orders can not be completed if the check box is not ticked, only then will the cookies load in order to complete the checkout process:
ACTINIC_BUSINESS. The login digest for logged in customers.
ACTINIC_CONTACT. Checkout 'Remember Me' function – stores contact information to avoid the need for re-entering for subsequent orders.
Necessary for the correct functioning of the associated elements of the site:
ACTINI_REFERER. Returns the customer to the last page visited after completion of the checkout.
LAST_SECTION_URL. Used by the ‘Back’ link on the Product Page, to return the visitor to the correct Section Page.
ACTINIC_RECENT. Records the image filename(s) for the ‘Recently Viewed Products’ list, if enabled.
CART_CONTENT. Stores the cart value and item count for the shopping cart summary.
None of these four stores personal data. The first two expire on closing the browser. Expiry period of the second two is set for 24 hours.
At present there is no indication that the above cookies will be affected by the application of the new law. However we are monitoring the situation and will respond to any change that would negatively affect our website and your privacy.
Shipping And Handling
Goods are priced in UK sterling.
We are temporarily unable to send deliveries to European Destinations.
No deliveries will take place on Bank holidays
No deliveries will take place over the Christmas period.
Orders placed, whilst the warehouse is closed will be dispatched as soon as we are back:
Closed April 18th - April 21st 2025 dispatching from April 22nd
Last shipping day before Christmas December 19th
Closed December 23rd 2025 - January 4th 2026 will be dispatching from January 5th 2026
Orders under £50.00 up to 30Kg incur a delivery charge of £6.95
Parcel Service for Items weighing 30Kg and under
In Stock orders, weighing 30kg and under, will be despatched* on a next working day service with DPD.
DPD 's Industry leading predict service provides a one-hour time slot on the day of delivery, notifications arrive by email and SMS, so you don't have to wait in all day, accompanied by a real-time map.
Not going to be in, delivery amendments can be made directly with DPD (after your order has been dispatched)
To selecting an alternative delivery date
Delivery to a nominated neighbour
Have the parcel left in a specified safe place
Collect the parcel from a local delivery depot or drop off point
Pallet Service for orders weighing 30Kg and over
In Stock orders, weighing 30kg and over, will be dispatched* on a pallet on a 2-3 *working day service
Please note the majority of our BBQ's arrive on a pallet and require assembly. We can offer a 'Build and Deliver' service, please contact us if you require a quotation for this service.
Pallet delivery insurance restrictions state that the delivery driver will not be able to carry the barbecue up or down steps, through a property, wheel the pallet across a gravel driveway or up particularly steep driveways, in addition they cannot deliver:
Onto soft ground, grass, gravel or soil
Where a lorry cannot park legally
On a steep incline, unstable, soft or a muddy surface
Where road access does not provide 3.05m (10ft) width clearance and 4.27 (14ft) vertical clearance
Please contact us if the delivery address has a height, weight, parking or access restrictions, we can make alternative arrangements.
Unfortunately, the delivery company are unable to remove items from the pallet or take the pallet away with them. The driver will only be able to wheel the pallet as far as physically possible, which may only be kerbside.
A failed delivery will automatically be attempted on the next working day, any further attempts will incur additional charges. If a delivery attempt has been made the driver will leave a card detailing your local depot. If nobody is available to receive and sign for the delivery it can be left in a safe location or with a neighbour, please specify details in the special instructions field.
Dispatch times
* March through to August 1-3 working day delivery,
* September through February 2-3 working day delivery.
Covid-19 - We make every effort to deliver your order as soon as possible there may be slight delays in receiving orders.
Saturday & AM Deliveries
We offer the option for AM and Saturday delivery; prices are calculated by weight and destination at checkout, starting from £25.00
Unfortunately, we cannot guarantee Saturday delivery
**Working Days denote Monday to Friday and do not include public holidays.
Dispatch times
* March through to August 1-3 working day delivery,
* September through February 2-3 working day delivery.
FREE DELIVERY for orders over £50.00 limited to Light Green map area, exclusions apply, prices are calculated at checkout. Please note that these charges are due to courier surcharges and are unfortunately not something we can build into our overall pricing structure
We are temporarily unable to send deliveries to European Destinations.
No deliveries will take place on Bank holidays
No deliveries will take place over the Christmas period.
Orders placed, whilst the warehouse is closed will be dispatched as soon as we are back:
Closed April 18th - April 21st 2025 dispatching from April 22nd
Last shipping day before Christmas December 19th
Closed December 23rd 2025 - January 4th 2026 will be dispatching from January 5th 2026
Orders under £50.00 up to 30Kg incur a delivery charge of £6.95
Parcel Service for Items weighing 30Kg and under
In Stock orders, weighing 30kg and under, will be despatched* on a next working day service with DPD.
DPD 's Industry leading predict service provides a one-hour time slot on the day of delivery, notifications arrive by email and SMS, so you don't have to wait in all day, accompanied by a real-time map.
Not going to be in, delivery amendments can be made directly with DPD (after your order has been dispatched)
To selecting an alternative delivery date
Delivery to a nominated neighbour
Have the parcel left in a specified safe place
Collect the parcel from a local delivery depot or drop off point
Pallet Service for orders weighing 30Kg and over
In Stock orders, weighing 30kg and over, will be dispatched* on a pallet on a 2-3 *working day service
Please note the majority of our BBQ's arrive on a pallet and require assembly. We can offer a 'Build and Deliver' service, please contact us if you require a quotation for this service.
Pallet delivery insurance restrictions state that the delivery driver will not be able to carry the barbecue up or down steps, through a property, wheel the pallet across a gravel driveway or up particularly steep driveways, in addition they cannot deliver:
Onto soft ground, grass, gravel or soil
Where a lorry cannot park legally
On a steep incline, unstable, soft or a muddy surface
Where road access does not provide 3.05m (10ft) width clearance and 4.27 (14ft) vertical clearance
Please contact us if the delivery address has a height, weight, parking or access restrictions, we can make alternative arrangements.
Unfortunately, the delivery company are unable to remove items from the pallet or take the pallet away with them. The driver will only be able to wheel the pallet as far as physically possible, which may only be kerbside.
A failed delivery will automatically be attempted on the next working day, any further attempts will incur additional charges. If a delivery attempt has been made the driver will leave a card detailing your local depot. If nobody is available to receive and sign for the delivery it can be left in a safe location or with a neighbour, please specify details in the special instructions field.
Dispatch times
* March through to August 1-3 working day delivery,
* September through February 2-3 working day delivery.
Covid-19 - We make every effort to deliver your order as soon as possible there may be slight delays in receiving orders.
Saturday & AM Deliveries
We offer the option for AM and Saturday delivery; prices are calculated by weight and destination at checkout, starting from £25.00
Unfortunately, we cannot guarantee Saturday delivery
**Working Days denote Monday to Friday and do not include public holidays.
Dispatch times
* March through to August 1-3 working day delivery,
* September through February 2-3 working day delivery.
Delivery Schedule
We are temporarily unable to send deliveries to European Destinations.
No deliveries will take place on Bank holidays
No deliveries will take place over the Christmas period.
Orders placed, whilst the warehouse is closed will be dispatched as soon as we are back:
Closed April 18th - April 21st 2025 dispatching from April 22nd
Last shipping day before Christmas December 19th
Closed December 23rd 2025 - January 4th 2026 will be dispatching from January 5th 2026
Orders under £50.00 up to 30Kg incur a delivery charge of £6.95
Parcel Service for Items weighing 30Kg and under
In Stock orders, weighing 30kg and under, will be despatched* on a next working day service with DPD.
Pallet Service for orders weighing 30Kg and over
In Stock orders, weighing 30kg and over, will be dispatched* on a pallet on a 2-3 *working day service
Back Orders
Ordered Items marked with Pre-Order status, or items temporarily unavailable (Back Order) will be dispatched as soon as the stock position is replenished on a first come first served basis.
Tax Charges
VAT is charged on all orders at the current UK rate
Credit Card Security
Bedfordshire Barbecue Centre want you to feel confident and safe shopping with us online.
All our online transactions processed via PayPal Payments. Every transaction is heavily guarded behind our advanced encryption 24/7 to prevent fraud, email phishing and identity theft.
Through our Payment Service Provider, we are able to accept most major Credit and Debit cards including.American Express.
We reserve the right to decline any purchase if we have concerns about the payment method being used to make it.
PayPal credit and PayPal pay in 3 are trading names of PayPal (Europe) S.a.r.l et Cie S.C.A Boulevard Royal L-2449, Luxembourg. PayPal credit Terms and conditions apply. Credit subject to status, UK residents only, BEDFORDSHIRE BBQ CENTE LMITED acts as a broker and offers finance form a restricted range of finance providers. PayPal pay in 3 is not regulated by the financial Conduct Authority. Pay in 3 3ligibility is subject to status and approval. 18+ UK residents only. Pay in 3 is a form of credit, may not be suitable for everyone. Use may affect your credit score or make credit less accessible or more expensive for you. Consider if affordable for you see product terms for more details.
All our online transactions processed via PayPal Payments. Every transaction is heavily guarded behind our advanced encryption 24/7 to prevent fraud, email phishing and identity theft.
Through our Payment Service Provider, we are able to accept most major Credit and Debit cards including.American Express.
We reserve the right to decline any purchase if we have concerns about the payment method being used to make it.
PayPal credit and PayPal pay in 3 are trading names of PayPal (Europe) S.a.r.l et Cie S.C.A Boulevard Royal L-2449, Luxembourg. PayPal credit Terms and conditions apply. Credit subject to status, UK residents only, BEDFORDSHIRE BBQ CENTE LMITED acts as a broker and offers finance form a restricted range of finance providers. PayPal pay in 3 is not regulated by the financial Conduct Authority. Pay in 3 3ligibility is subject to status and approval. 18+ UK residents only. Pay in 3 is a form of credit, may not be suitable for everyone. Use may affect your credit score or make credit less accessible or more expensive for you. Consider if affordable for you see product terms for more details.
Guarantee
If you are not completely satisfied with your purchase, or encounter any problems, please do not hesitate to contact us on 01767 686666, or reply to your dispatch email or email us directly.
Please note that ALL items and accessories on our website are designed specifically and solely for use on or in barbecues, no accessories purchased from our site should be used in a domestic oven. We accept no responsibility for any damage caused by incorrect use of an item sold on this website.
Please note that ALL items and accessories on our website are designed specifically and solely for use on or in barbecues, no accessories purchased from our site should be used in a domestic oven. We accept no responsibility for any damage caused by incorrect use of an item sold on this website.
Reaching Us
Find Us (next to G&M Growers)
The BBQ Centre
Hitchin Road
Upper Cladecote
Biggleswade
SG18 9BU
Using What 3 Words: lattery.stopped.shrimp
Call us
We are always happy to accommodate appointments to visit our showroom (by prior arrangement) outside of our Retail Store Seasonal hours.
Please contact us to arrange either by email [email protected] or call us on 01767 686666:
Option 1 - Retail Store
Option 2 - Sales
Option 3 - Technical Advice
Option 4 - Online Orders and Warehouse
Warehouse, Offices including dispatch Opening Hours
Monday - Friday: 9am - 5pm
Saturday - Sunday: Closed
Closed Bank Holidays
Privacy Policy
Bedfordshire Barbecue Centre do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Changed your mind about an item? You'll need to return it in its original, unused re-saleable condition and within 14 days of receipt..
Please package the unwanted items as you received them, with adequate packaging we will not be able to refund any items that are damaged in transit. Complete with a copy of your order Confirmation outlining the reason for return, and send them back to.
Bedfordshire Barbecue Centre
Caldecote House Farm
Caldecote Green
Upper Caldecote
Biggleswade
Bedfordshire
SG18 9BX
Pallet collection return
There is a £75 charge for initial delivery and a £95 charge for collection on BBQs.,
For your protection we recommend that you use a delivery service that is either recorded, tracked, or has proof of postage as we will not be liable for lost or damaged items in transit.
We will refund any postage costs if the return is a result of our error, we made in fulfilling your order. If the goods are faulty/Damaged and if possible, the damaged parts of the order/BBQ will be replaced in the first instance. Any refunds will be made within 30 days. This does not affect your statutory rights.
We reserve the right to charge a re-stocking charge of up to 25% of the value of the item.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Exchanges
Unfortunately, we're unable to exchange any orders placed online. You'll need to return your item in its original, unused condition and place a new order for the item you require.
Damages
We take care to ensure all items arrive in perfect condition. If your order arrives damaged or incomplete, please check the contents and supply images of the damage. please contact us immediately, any damage should be notified to us within 48 hours of delivery, simply reply to your order confirmation or email [email] quoting your order number and detail the problem, wherever possible please attach photos to speed up the process.
If your order looks like it has had a rough journey, please mark the delivery note accordingly, before you sign. Any damage should be notified to us within 48 hours of delivery.
Any discrepancy in your order, missing parts or faulty product must be reported as soon as is reasonable after delivery, preferably within 48 hours. (We can make allowances for missing parts and faulty parts outside of this period, during the first two weeks of January only.
In the event any of your barbecue arriving damaged or missing parts, replacement parts will be issued in the first instance. Missing parts and certain damage do not constitute an automatic return. If we cannot supply replacement parts, a refund or complete replacement will be offered.
If your product arrives faulty please contact us sales@bedsbbq.co.uk. If your item develops a fault within a reasonable period, please do not continue to use the product and report it to sales@bedsbbq.co.uk as soon as convenient
No returns will be accepted unless authorised.
Any required refunds will be issued within 14 working days. This does not affect your statutory rights.
Cancellations
Please contact us immediately if you have just changed your mind want to cancel, amend or add any details on your order, simply reply to your Order Confirmation email or call us on 01767 686666.
Once your order has been placed and you have received your order number, it will be processed instantaneously, wherever possible, dispatched the same day.
Once dispatched, we cannot cancel your order. However, we will do our best to intervene and re-direct it back to ourselves. In this instance any costs arising from failed or re-directed deliveries will need to be deducted from the refund amount.
We always try to get things right but very rarely we may make a mistake by publishing inaccurate information about our products (e.g., the price, description or availability of a product you have ordered). If we do, we will hold our hands up and tell you that we've made a mistake. We may have to cancel your order at any time up to the point of dispatch, even if you have received your order confirmation email from us. If we cancel your order, a full refund will be issued. Sometimes things happen which are outside of our control.
The above is our understanding of the way your consumer rights are protected – this information is not intended to limit your statutory rights in any way.
The rights outlined above are largely from the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Further information on these can be found here:- www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl and www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations-ajWHC8m21cAk
Please package the unwanted items as you received them, with adequate packaging we will not be able to refund any items that are damaged in transit. Complete with a copy of your order Confirmation outlining the reason for return, and send them back to.
Bedfordshire Barbecue Centre
Caldecote House Farm
Caldecote Green
Upper Caldecote
Biggleswade
Bedfordshire
SG18 9BX
Pallet collection return
There is a £75 charge for initial delivery and a £95 charge for collection on BBQs.,
For your protection we recommend that you use a delivery service that is either recorded, tracked, or has proof of postage as we will not be liable for lost or damaged items in transit.
We will refund any postage costs if the return is a result of our error, we made in fulfilling your order. If the goods are faulty/Damaged and if possible, the damaged parts of the order/BBQ will be replaced in the first instance. Any refunds will be made within 30 days. This does not affect your statutory rights.
We reserve the right to charge a re-stocking charge of up to 25% of the value of the item.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Exchanges
Unfortunately, we're unable to exchange any orders placed online. You'll need to return your item in its original, unused condition and place a new order for the item you require.
Damages
We take care to ensure all items arrive in perfect condition. If your order arrives damaged or incomplete, please check the contents and supply images of the damage. please contact us immediately, any damage should be notified to us within 48 hours of delivery, simply reply to your order confirmation or email [email] quoting your order number and detail the problem, wherever possible please attach photos to speed up the process.
If your order looks like it has had a rough journey, please mark the delivery note accordingly, before you sign. Any damage should be notified to us within 48 hours of delivery.
Any discrepancy in your order, missing parts or faulty product must be reported as soon as is reasonable after delivery, preferably within 48 hours. (We can make allowances for missing parts and faulty parts outside of this period, during the first two weeks of January only.
In the event any of your barbecue arriving damaged or missing parts, replacement parts will be issued in the first instance. Missing parts and certain damage do not constitute an automatic return. If we cannot supply replacement parts, a refund or complete replacement will be offered.
If your product arrives faulty please contact us sales@bedsbbq.co.uk. If your item develops a fault within a reasonable period, please do not continue to use the product and report it to sales@bedsbbq.co.uk as soon as convenient
No returns will be accepted unless authorised.
Any required refunds will be issued within 14 working days. This does not affect your statutory rights.
Cancellations
Please contact us immediately if you have just changed your mind want to cancel, amend or add any details on your order, simply reply to your Order Confirmation email or call us on 01767 686666.
Once your order has been placed and you have received your order number, it will be processed instantaneously, wherever possible, dispatched the same day.
Once dispatched, we cannot cancel your order. However, we will do our best to intervene and re-direct it back to ourselves. In this instance any costs arising from failed or re-directed deliveries will need to be deducted from the refund amount.
We always try to get things right but very rarely we may make a mistake by publishing inaccurate information about our products (e.g., the price, description or availability of a product you have ordered). If we do, we will hold our hands up and tell you that we've made a mistake. We may have to cancel your order at any time up to the point of dispatch, even if you have received your order confirmation email from us. If we cancel your order, a full refund will be issued. Sometimes things happen which are outside of our control.
The above is our understanding of the way your consumer rights are protected – this information is not intended to limit your statutory rights in any way.
The rights outlined above are largely from the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Further information on these can be found here:- www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl and www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations-ajWHC8m21cAk
